Refund Policy

1. Overview

At The Natural Baby Company, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair refund process. Please read the policy below to understand your rights and how to proceed with a return or refund.

2. Return Eligibility

To be eligible for a return and refund:

• Items must be returned within 30 days of the delivery date.
• Items must be unused, unwashed, and in their original condition and packaging.
• Proof of purchase (receipt or order number) must be provided.

3. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable, including but not limited to:

• Cloth diapers that have been washed or worn
• Baby bottles, pacifiers, or teething items
• Clearance or final sale items

4. Refund Process

If your return is approved, we will initiate a refund to your original payment method. Depending on your bank or credit card company, it may take 5–10 business days for the refund to appear in your account.

5. Return Shipping

You are responsible for paying the return shipping costs unless the return is due to a mistake on our end (e.g., incorrect or defective item). We recommend using a trackable shipping method, as we are not responsible for lost returns.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will gladly send a replacement or issue a full refund — including shipping costs — once the issue is confirmed.

7. Exchanges

We do not offer direct product exchanges at this time. If you would like a different item, please initiate a return and place a new order for the desired product.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

• Double-check your bank or credit card account
• Contact your bank or payment provider — processing times may vary
• If you’ve done all of the above and still have not received your refund, please contact us directly.